Product Warranty & Service Terms

Product Warranty & Service Terms

Thank you for choosing our product. We are committed to providing high-quality products and ensuring your satisfaction through excellent customer service.

1. Warranty Coverage

This product is backed by a 3-month warranty, effective from the date of purchase.

During the warranty period, if the product experiences any functional issues (e.g., quality defects, circuit failures, etc.) that are not caused by user damage, we will provide free replacement parts and cover the shipping costs for repairs.

2. Remote Installation Support

To ensure a smooth and easy setup, we offer comprehensive remote installation support. This includes detailed instructional videos, images, and step-by-step guidance materials provided by our technical team.

3. Out-of-Warranty Services

For products outside the 3-month warranty period, we offer paid repair services. Customers will be responsible for the cost of any replacement parts and the associated shipping fees.

4. Exclusions from Warranty Coverage

The following conditions are strictly not covered by the warranty:

  • Improper Use: Damage caused by physical impacts, exposure to water, fire, or other mishandling.
  • Inappropriate Environments: Damage resulting from extreme conditions, such as extremely high temperatures (above 120°C), high humidity, or corrosive environments.
  • Cosmetic Damage: Normal wear and tear, including scratches, scuffs, or other surface wear that does not affect the functionality of the product.
  • Unauthorized Modifications: Structural damage caused by unauthorized alterations, user error, or improper installation without following our official guides.

5. Limitation of Liability

Our warranty applies exclusively to defects in the product's materials and workmanship. We are not responsible for damages caused by external factors, third-party modifications, or force majeure events (such as natural disasters).

6. How to Request Service

If you need warranty service, technical support, or other assistance, please contact our customer support team at janka@janquick.com. To help us resolve your issue quickly, please include your Order Number and a clear description (with photos or videos) of the problem. We will assess your issue and provide an appropriate solution promptly.